If the time on your tracker reads 0:00, the reset was successful.
To turn your tracker back on, press the button or connect it to the charging cable. Now enable automatic time zone by toggling the Set Automatically button. After you see "ERASE," let go of the button. Here is the step-by-step guide to adjusting the time on Fitbit manually. After you see "ERROR," let go of the button and hold it down again. After you feel a vibration, let go of the button and hold it down again. After "ALT" and a white screen flash, let go of the button and hold it down again. Let go of the button and hold it down again. Wait about seven to nine more seconds after removing the charging cable. Remove the charging cable from your tracker. Press and hold the button for approximately two seconds and without letting go of the button:. Attach the charging cable to your tracker and plug the other end into a USB port. After a factory reset, you must set up your tracker again. 
To restart your tracker without deleting any data, follow the restart instructions under How do I restart Charge or Charge HR?Ī factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Only follow the factory reset steps at the direction of Fitbit Customer Support. How do I factory reset Charge or Charge HR?
Let go of the button, and unplug your tracker from the charging cable. Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. Insert the other end into the port on the back of your tracker. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
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